Terms & Conditions
Website Usage
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Challenger Tyre & Exhaust Co. (Sheffield) Ltd’s relationship with you in relation to this website.
‘Challenger Tyres’ is a trading name of ‘Challenger Tyre & Exhaust Co. (Sheffield) Ltd’
The term ‘Challenger Tyres’ or ‘us’ or ‘we’ refers to Challenger Tyre & Exhaust Co. (Sheffield) Ltd’, the owner of the website, whose registered office is: 175 Rutland Road, Shirecliffe, Sheffield, S3 9PT. Our company registration number is 1886627 England, and our VAT registration number is GB 391 1445 58. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Challenger Tyre’s prior written consent.
Copyright Notice
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.
Privacy Policy
We respect each site visitor's right to personal privacy. We want our website visitors to be aware of any information we collect and how we use it. This statement applies solely to information collected on this website.
This privacy policy sets out how Challenger Tyres uses and protects any information that you give us when you use this website.
Challenger Tyres is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.
Challenger Tyres may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 1st, 2010.
What we collect & how it is used
Information used when placing an order
Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfill your order.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Monitoring of site
In order that we can monitor and improve the site and the services we offer, we may gather certain information when you use it, including details of your domain name and IP address, operating system, browser, and the address of the website that you visited prior to visiting our site.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies
Our online shop uses session cookies to allow our shopping system to work.
Most web browsers automatically accept cookies but you do not have to accept them. You can usually modify your browser setting to notify you when you receive one or, if you prefer, decline cookies. This may prevent you from taking full advantage of the website.
Links to other websites
Please be aware that our site may include links to other web sites. Once you have used these links to leave our site we are not responsible for the content of these linked web sites or the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@challengertyres.com quoting “Unsubscribe” in the subject line”.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Challenger Tyre & Exhaust Co. (Sheffield) Ltd, 175 Rutland Road, Shirecliffe, Sheffield, S3 9PT.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Website Content Disclaimer
We have endeavoured to ensure that the information contained in this website is both accurate and up-to-date. Challenger Tyres does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever caused.
Ordering, delivery and returns
These terms and conditions shall apply to all transactions conducted via the Challenger Tyres website. Please read them carefully before placing your order and print a copy for future reference. Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "Challenger Tyres", "we", "our" and "ours" are references to Challenger Tyre & Exhaust Co. (Sheffield) Ltd.
Notification of changes
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.
Order procedure
To place an order for any goods you should follow the procedures set out on the buy page (link to checkout page) of the website, and it is your responsibility to ensure that all details of any order are complete and accurate.
Placing an order
Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.
Delivery
Depending on stock availability, goods will usually be dispatched by 48 hour courier within 1-3 working days of receiving your order. We will contact you by email if delivery is likely to be more than 7 working days from the date of your order, giving you the option to cancel your order.
Postage and Packing
Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred. More information on postage and packaging may be found on the website here (link to postage charges).
Payment
Full payment for any goods ordered must be made by credit or debit card in advance of delivery. All prices are in UK pounds sterling. We will take full payment from your card at the time we receive your order. This does not indicate acceptance of your order. If for any reason your order is rejected, a full refund will be made immediately.
Availability
All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible and a full refund of the purchase price will be given.
Substitute Goods
On rare occasions the make of budget and economy tyres we have in stock may differ to the make shown in the item description when you purchased your tyres. We will inform you if this is the case prior to dispatch, giving you the option to proceed with or cancel your order. Should we fail to get your approval for the substitution prior to dispatch and the substitute goods sent to you are not to your reasonable satisfaction, you may return the goods to us at our expense within 7 working days for a full refund of the purchase price.
Pricing
We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.
Refund Policy & Your Right to Cancel
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order within 7 working days starting from the day after the date your items are delivered. In order to return goods you must email us at sales@challengertyres.com or write to us within 7 working days of delivery of the goods confirming you wish to cancel your order. You must arrange for and pay the cost of returning the goods to us within 14 days of your notice of cancelation. If we do not receive the goods back from you, we may arrange for the collection of the goods from your residence at your cost. We will refund the sums paid for the goods delivered to you as soon as possible, but in any case within 30 days of you giving notice to us of your intention to return the goods.
In the case of MOTs, vehicle servicing and tyre fittings booked via our website, your right to cancel ends when the performance of the booked service begins.
Returns
All goods which you intend to return must be kept in good condition whilst in your possession. Goods returned to us under your right to cancel must be unused and must not have been fitted.
Faulty & Damaged Goods and Delivery Errors
If we delivered goods to you in error or the goods are found to be faulty or damaged upon delivery or not of satisfactory quality, please contact us at sales@challengertyres.com, quoting your order number, within seven working days of receipt of the goods. We will arrange to collect the goods at our expense and either deliver replacement goods or refund the price paid.
Warranty
If goods become faulty during their warranty period please contact us at sales@challengertyres.com quoting your order number. We will arrange to collect the goods from you at your expense along with a completed manufacturer’s warranty claim form. Goods are then sent to the manufacturer for examination. We will, at our option, replace or refund all or part of the value of any goods which have been proved to us by the manufacturer to be defective in material or workmanship.
Challenger Tyres accepts no liability to reimburse the purchaser for the cost of any work involved in replacing the defective goods.
Our Details
Goods supplied from the Challenger Tyres website are supplied by: Challenger Tyre & Exhaust Co. (Sheffield) Ltd, 175 Rutland Road, Sheffield, S3 9PT.
Email: sales@challengertyres.com
Telephone: 0114 2766661
Our company registration number is: GB 391 1445 58 and our VAT registration number is: 1886627.
Complaints
In the event of any complaint arising from your use of the website please contact us at the above address.
Note
These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.